by Anne Van Diepen

This month will be a year since we went into the first lockdown here in the Netherlands. It can be said that Covid-19 keeps transforming our world more and more every day. Travel, along with tourism, are two of the many sectors heavily impacted by the consequences of the pandemic, with government-mandated lockdowns bringing both industries to a halt. Forecasts suggest that within the travel industry the global interest rate won’t return to normal before 2025. So, how can airports adapt to the new normal to recover and stimulate growth? Airports must now start to re-evaluate traditional practices and ways in which customers are handled. This provides us, designers, with a rare opportunity to completely rethink and transform the passenger experience and create a new form of post-Covid travel.

Rethink the passenger journey

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