Airports: If everything is uncertain, everything is possible

Photo by Chris Zhang on Unsplash

By Jonne Kuyt

Airports have long been resourceful in times of crisis and uncertainty. But unlike terrorism or natural phenomena, the world has little experience in dealing with global pandemics. We are witnessing, for the first time, an impact on the whole world. No existing playbook will tell us how to get passengers back in their seats safely. It will be challenging. The only upside is the opportunity to meet disruption with change.

The pandemic has introduced new regulations and restrictions for airport operations, commercial partners, and passengers. How do we avoid crowding and queuing while making sure people feel safe and secure? How can health and hygiene precautions be implemented without deploying additional staff and within the given legal boundaries? How can we optimize our current infrastructure as efficiently and as safely as possible?

A mass of questions that need sustainable and diverse answers. Answers for a future that will be structurally more uncertain.

Adopting new tech takes time.

If you’re not ready, you should. Get prepared for V.U.C.A:

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